DWP Rents: Bill of Rights

Our Promise to Our Customers

8.22.18

At DWP Live, we know that you take pride in your events, so you deserve equipment and service that deliver as unique an experience as you do. Our goal is to provide consistently reliable service, that you can count on for on time delivery, and gear that meets or exceeds specification, with all the extra pieces needed to make your show happen.

Because DWP Rents was started by people that do live events for people that do live events, we know what is important to our customers.

Our DWP Rents Bill of Rights is our promise to you:

 

You have the right to well-maintained gear, maintained just like you would your own gear (or better).

At DWP we take pride in the care of our rental gear. Each piece endures rigorous Quality Control checks each time it comes in and goes out of our warehouse, ensuring unparalleled performance and quality, time over time.

 

You have the right to logical pricing, including shipping in both directions.

DWP offers competitive wholesale pricing on all rental technology solutions, nationwide. We provide transparent pricing on all orders, making sure you know exactly where your dollars are going.

 

You have the right to privacy.

DWP will never share your event information or pricing with any of our customers or clients. We know you depend on us to be discreet, so you can do your best work and maintain your client relationships.

 

You have the right to consultation with experts that actually work the gear in the field.

Our team of experienced event pros not only love what they do, they live it. Our team of experts has over 140 years of live event experience. We are there when your product needs regular maintenance or emergency service and we understand that execution of the plan and meeting deadlines is how you retain your customers. Our professional staff are show-floor seasoned and understand that a small delay or technical issue can cost your team more than just a coffee break.

 

You have the right to rent just a piece, or a complete system with technical support.

Whether your need is big or small. DWP has you covered. From a single mic and amp system to a full-blown multi-projector and server setup, we offer training from our field experienced engineers on all of our products to ensure you get the most from your investment.

 

You have the right to work with a transparent, long term partner.

DWP rents built its foundation on the concept of transparent wholesale rental technology solutions, for the true industry professional. We know that the events industry was built on relationships, and our team is no different. We thrive not only in providing you with the best in show products, but creating lasting relationships built on trust.

 

You have the right to work with a team that treats you as one of their own. We’re in it for the long-term relationship not a one-time rental.

We know that the events industry was built on relationships, and our team is no different. We thrive not only in providing you with the best in show products, but creating lasting relationships built on trust. We believe in true partnerships and look forward to welcoming you into the DWP family.

 

Interested in our rental equipment? Check out DWP Rents!

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